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What we offer

Progress Training Systems provides the B.E.S.T (R) range of proven behavioural change programs covering the full spectrum of people skills.  These programs are based on successful communications strategies and personal empowerment principles.  The B.E.S.T acronym encompasses the essential steps in each skills range and provides a framework for measurable excellence.

Simply click on the link to download the PDF program outline

Our current range of programs includes:

Management and Leadership 

• The B.E.S.T Leadership Development Program
• The B.E.S.T Sales Management System
• The B.E.S.T Performance Coaching System 
• The B.E.S.T Team Building System
• The B.E.S.T Presentation Skills Program
• The B.E.S.T Meetings Management Program
• The B.E.S.T Leadership Fundamentals

Communication and Customer Service

• The B.E.S.T Customer Service System
• The B.E.S.T Communication System
• The B.E.S.T Negotiation Skills and Strategies   
• The B.E.S.T Cross Cultural Communication Program
• The B.E.S.T Customer Service Fundamentals
• The B.E.S.T Conflict Management System

Sales and Marketing

• The B.E.S.T Selling System
• The B.E.S.T Business Building Program
• The B.E.S.T Negotiation Skills and Strategies

Specialty

• The B.E.S.T Survival System for Call Centres 
• The B.E.S.T Cross Cultural Communication Program

Additionally we provide specific training programs for call and contact centre development. These programs have been especially developed by call centre experts and include:

• The B.E.S.T Teleselling System
• The B.E.S.T Customer Service System for Call Centres
• The B.E.S.T  Leadership Development Program for Call Centres 
• The B.E.S.T Tele-Negotiation Skills and Strategies
• The B.E.S.T Survival System for Call Centres
• The B.E.S.T Telemarketing System
• The B.E.S.T Performance Coaching System

The BEST programs are continually under review and development, and we are able to customise, re-design or modularise our programs specifically to meet your needs.