Turning prize fighters into prize winners
Do you ever wish you had all winners instead of whingers? Committed producers instead of sluggish performers? Even when they’re all magnificent (yeah, right!) have you ever wondered what it takes to turn those enthusiastic, energetic, demanding, individuals into a focussed, successful and committed prize winning team? The growth of the Australian contact centre industry could rightly be identified as being in the “teenager” stage of our...
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Conditions for successful behavioural change
A few years ago I was given a useful definition of insanity: “Doing what you did yesterday and expecting a different outcome.” Uh huh. I agree – it’s crazy! Yet so often we want improved skills and enhanced performance – but we fail to create the will to change. Every single development will require change. The C word. Why on earth do we resist it so? Check how many of these could be true for...
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Build Your Business - Build Your People
What a challenging thing to do – build a business. Like building anything – a house, a boat, a piece of furniture – the mysterious process of creating something valuable out of bits and pieces. Take one good idea, add heaps of energy and hard work, gradually mix in well thought-out systems and strategies, and pour out through a set of highly effective people. I’ve been part of the building of at least four dynamic, successful...
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