http://www.progress.com.au/ Progress Training Systems Pty Ltd Articles http://www.progress.com.au/?process=views/article.php&articleId=10598 http://www.progress.com.au/?process=views/article.php&articleId=10598 May the force be with you – How to maintain your energy just like the Duracell Bunny! By JANELLE NISBET Managing Director Progress Training Systems Pty Limited www.progress.com.au Why is it that some people can achieve consistent high level performance and seem to be able to fit so much into the day (work life and personal life) and others struggle to achieve even half of the things they intended to do? According to Jim... http://www.progress.com.au/?process=views/article.php&articleId=6913 http://www.progress.com.au/?process=views/article.php&articleId=6913 A few years ago I was given a useful definition of insanity: “Doing what you did yesterday and expecting a different outcome.”   Uh huh. I agree – it’s crazy! Yet so often we want improved skills and enhanced performance – but we fail to create the will to change.   Every single development will require change. The C word. Why... http://www.progress.com.au/?process=views/article.php&articleId=6911 http://www.progress.com.au/?process=views/article.php&articleId=6911 What a challenging thing to do – build a business. Like building anything – a house, a boat, a piece of furniture – the mysterious process of creating something valuable out of bits and pieces.  Take one good idea, add heaps of energy and hard work, gradually mix in well thought-out systems and strategies, and pour out through a set of highly effective people.   I’ve been... http://www.progress.com.au/?process=views/article.php&articleId=6912 http://www.progress.com.au/?process=views/article.php&articleId=6912   Do you ever wish you had all winners instead of whingers? Committed producers instead of sluggish performers? Even when they’re all magnificent (yeah, right!) have you ever wondered what it takes to turn those enthusiastic, energetic, demanding, individuals into a focussed, successful and committed prize winning team?   The growth of the Australian contact centre industry could...